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XM Live Mumbai, on-demand
Access practical insights and expert guidance from organisations leading on experience management in India and beyond.

Learn from the best in the business about how to design a new XM operating model that delights customers and employees, creates and maintains deep-rooted connections through experience, and drives down costs across the business.

Session 1

XM Platform: How AI is powering XM for the frontlines

November 26, 2022 | 8:00 AM AEST

Session 2

Scaling up customer experience to drive sustained growth

November 26, 2022 | 8:00 AM AEST

Session 3

The Employee Experience edge: Insights from Wipro’s journey

November 26, 2022 | 8:00 AM AEST

Session 4

An efficient insights capability to drive agility and brand growth

November 26, 2022 | 8:00 AM AEST

Session 5

Real-time Customer Voice with insights to empower digital and human frontlines

November 26, 2022 | 8:00 AM AEST

Session 6

Realising the value of XM

November 26, 2022 | 8:00 AM AEST

Thanks for Registering!



Session 1

Abhi Ingle Chief Business Officer / Qualtrics

[Keynote] Qualtrics

XM Platform: How AI is powering XM for the frontlines

Abhi Ingle Chief Business Officer / Qualtrics

Get a first look at the latest innovations in Experience Management that are helping organisations be more human.

November 26, 2022 | 8:00 AM AEST

Session 2

Kamlesh Vora Senior Executive VP & Head of Customer Experience / Kotak Mahindra Bank, Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics

[Customer Experience] Kotak Mahindra Bank

Scaling up customer experience to drive sustained growth

Kamlesh Vora Senior Executive VP & Head of Customer Experience / Kotak Mahindra Bank, Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics

Learn about the customer experience transformation underway at Kotak Mahindra Bank.

November 26, 2022 | 8:00 AM AEST

Session 3

Shveta Srivastava Head of HR Technology Transformation / Wipro

[Employee Experience] Wipro

The Employee Experience edge: Insights from Wipro’s journey

Shveta Srivastava Head of HR Technology Transformation / Wipro

Learn about the journey that Wipro has embarked on to engage and retain its 250,000+ employees worldwide, including the challenges it was looking to solve, how its driving actions, and how it's looking to drive better informed predictions.

November 26, 2022 | 8:00 AM AEST

Session 4

Dhawal Thaker Head of Research and Media / HDFC Bank

[Market Research] HDFC Bank

An efficient insights capability to drive agility and brand growth

Dhawal Thaker Head of Research and Media / HDFC Bank

Learn how HDFC Bank built an agile insights capability that has helped them scale up the number and scope of research studies. Plus, three specific case studies detailing how research agility has helped them deliver quality insights that inform brand / marketing decisions and drive growth.

November 26, 2022 | 8:00 AM AEST

Session 5

Santhanam Surendran Head of Customer Centricity / Mahindra Automotive , Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics

[Customer Experience] Mahindra Automotive

Real-time Customer Voice with insights to empower digital and human frontlines

Santhanam Surendran Head of Customer Centricity / Mahindra Automotive , Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics

Learn how Mahindra Automotive enhanced its customer journeys across digital and human frontlines, helping surface deeper Voice of Customer insights. In the process embedding customer-centric culture across the organisation.

November 26, 2022 | 8:00 AM AEST

Session 6

James Scutt Principal XM Catalyst / Qualtrics XM Institute

[Experience Management] Qulatrics XM Institute

Realising the value of XM

James Scutt Principal XM Catalyst / Qualtrics XM Institute

How do you calculate the ROI of your EX or CX efforts? This question comes up a lot! Join XM Institute to explore some practical steps that enable your organisation to realise the value of XM programs. We hope that this session will provide the mindset shift and equip you with some capabilities you need to secure executive buy-in and lead organisational transformation.

November 26, 2022 | 8:00 AM AEST